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FAQs

1. How delivery works

If the customer is within the boundaries of the major metropoles that MCOOL Online has branches, then delivery is free. The customer can also select the option to collect, or use a courier to collect and deliver to the address provided. Contact your closest branch for more information.

2. How Installation Works

It is the responsibility of the buyer to effect installation by a qualified technician. There is a ticket that will be attached to your invoice. Please give that ticket to the installer and he should return that to us; this will affect your warrantee. Any deviation from this will nullify any warrantee given.